Refund Policy
At THEBTRFLYE, we want you to enjoy a smooth and satisfying shopping experience.
If you are not happy with your purchase or receive a product with an issue, you can easily request a refund.
🌟 Eligibility for Refund
Product must be unused, unworn, and in its original condition.
All packaging, tags, and accessories must be intact.
Refund request must be made within 3–7 days of delivery.
🌟 Non-Refundable Items
Sale or discounted items
Customized or personalized products
Free gifts or promotional items
🌟 How to Request a Refund
Send us your Order ID and issue details via email or WhatsApp.
Our support team will respond within 24–48 hours.
Pickup will be arranged, or we will share return shipping instructions.
🌟 Refund Method
Refunds will be issued to the original payment method within 3–7 business days.
For COD orders, refunds will be provided through Bank Transfer / UPI.
🌟 Damaged or Wrong Product
If you receive a damaged, defective, or wrong product, please contact us within 24 hours with clear photos or videos.
We will process a replacement or refund immediately.
🌟 Customer Support
If you need any help or have questions, feel free to reach out.
📧 Email: support@thebtrflye.com
📞 WhatsApp: +91 98765 43210