FAQs
🌸 What does THEBTRFLYE offer?
THEBTRFLYE brings you premium, trendy and skin-friendly fashion jewellery & accessories designed to add elegance to your everyday look.
đź’Ž Are THEBTRFLYE products skin-safe?
Yes! Our jewellery is nickel-free, hypoallergenic & gentle on skin, suitable for daily wear.
đź›’ How can I place an order?
Just choose your favourites → add to cart → checkout using our secure payment system.
Very simple & fast!
đź’µ Do you offer Cash on Delivery (COD)?
COD is available for selected pincodes.
You will automatically see the COD option during checkout.
đźšš What is the shipping time?
Order Processing: 1–2 business days
Delivery Time: 4–8 business days (location-based)
You will receive a tracking link after dispatch.
📦 How do I track my order?
Once your order is shipped, you will get a tracking link via Email/SMS/WhatsApp.
🔄Do you accept returns/exchanges?
Yes, only for:
âś“ Wrong product received
âś“ Damaged item
âś“ Missing item
Make sure to provide a parcel opening video for quick support.
❌ Can I cancel my order?
Cancellations are allowed only before dispatch.
Once shipped, the order cannot be cancelled.
đź’Ť What material do you use in jewellery?
THEBTRFLYE uses premium-quality material including:
âś“ 18K Gold Plated
âś“ Stainless Steel
âś“ American Diamond (AD)
âś“ Anti-Tarnish Coating
âś“ High-grade stones & beads
✨ How to care for THEBTRFLYE jewellery?
Store in a dry pouch
Keep away from perfumes & water
Wipe gently with soft cloth
Handle with care for long shine
🌍 Do you offer international shipping?
Currently, we ship only within India.
International shipping will be available soon!
đź’Ś How to contact THEBTRFLYE support?
You can reach us anytime:
đź“©Â EmailÂ
đź“ž Â WhatsApp