Shipping Policy
At THEBTRFLYE, we are committed to delivering your fashion essentials safely and on time.
Every order is packed with care and shipped through trusted courier partners to ensure a smooth experience.
🌟 Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next working day.
During sales or festivals, processing time may extend slightly due to high volume.
🌟 Delivery Timeframe
Delivery depends on your location:
Metro Cities: 3–5 days
Tier 2 & Tier 3 Cities: 4–7 days
Remote / Village Areas: 7–9 days
Note: External factors like weather, strikes, or courier delays may affect delivery time.
🌟 Shipping Charges
Free shipping is available on selected products.
Standard delivery charges may apply based on order value and pin code.
Any extra fees (remote area charges) will be clearly visible at checkout.
🌟 Cash on Delivery (COD) Policy
COD is available on selected pin codes.
A small COD handling fee may be charged.
In case of COD refunds, money will be sent via Bank Transfer / UPI only.
🌟 Order Tracking
Once your order is shipped, you will receive a Tracking ID via email or WhatsApp.
You can check real-time updates on the courier partner’s website.
If tracking doesn’t update within 48 hours, contact us for assistance.
🌟 Prepaid Order Verification
For security, some prepaid orders may require a quick verification call or message.
If verification fails, the order may be cancelled automatically.
🌟 Delivery Attempts
Courier makes 2–3 attempts to deliver your package.
If you miss all attempts, the order will be returned to us.
Re-shipping charges may apply if you request a second delivery.
🌟 Delay in Delivery
If your order is delayed due to:
Courier logistics issue
Incorrect shipping address
High seasonal load
Weather disruptions
We will assist in tracking and ensure your order reaches you as soon as possible.
🌟 Incorrect Address / Failed Delivery
If a customer enters an incorrect address, phone number, or pin code:
Delivery may fail or be delayed.
Re-delivery will be done only after customer confirmation.
Additional charges may apply.
🌟 Damaged or Tampered Package
If your package looks:
✔︎ Open
✔︎ Torn
✔︎ Wet
✔︎ Tampered
✔︎ Damaged
✧❥➜ Please record a full unboxing video and send it to us within 24 hours.
Without video proof, replacements/refunds may not be possible.
🌟 Order Cancellation (Important)
Orders can be cancelled within 1–3 hours of placing the order.
Once the order is processed or shipped, cancellation is not allowed.
Repeated COD cancellations may limit future COD availability.
🌟 Customer Support
For any queries related to shipping or delivery, contact us:
📧 Email: support@thebtrflye.com
📞 WhatsApp: +91 98765 43210